Foreign trade outsourcing (BPO)

Strategic Service

Comprehensive and continuous management of all your foreign trade operations under a BPO model. Intradecon handles logistics, customs, documentation, and compliance coordination, integrating all stakeholders into a single, efficient operational structure.

Their foreign trade department. Without hiring them:

Foreign trade BPO is the total or partial outsourcing of all processes involved in an import or export operation to a specialized operator. Intradecon handles the execution, coordination, and regulatory compliance of each stage, becoming the central link connecting all stakeholders: suppliers, carriers, customs agencies, financial institutions, and regulatory authorities.

The result is a technically precise foreign trade operation, without your company needing to build or maintain a specialized internal department. Fixed costs become variable, regulatory risks are transferred to the specialist, and your team can focus on your core business.

The Complete Managed Foreign Trade System:

Each component of the foreign trade BPO covers a specific dimension of the process. Together, they form an operational structure that functions as an integrated system, not as separate services.

1. Comprehensive Logistics Coordination: We manage the entire logistics chain of your foreign trade operation: from coordinating the order with the international supplier to delivery at your warehouse. We select the optimal mode of transport, negotiate with shipping lines and carriers, coordinate entry into bonded warehouses and free trade zones, and manage national distribution. A single team coordinates all the logistics actors in your chain, without you having to intervene at each step.

2. Customs Brokerage and Compliance: We handle all procedures with the Colombian Tax and Customs Authority (DIAN): tariff classification, import and export declarations, verification of approvals from the Colombian Agricultural Institute (ICA) and the National Institute for Food and Drug Surveillance (INVIMA), advance declaration under Decree 659/2024, and management of the selectivity process. We assume the regulatory burden that would otherwise fall on your internal department, ensuring compliance with every customs obligation within legal deadlines and with all documentation in order.

3. Document Management: We prepare, verify, consolidate, and archive all the documentation required for each transaction: commercial invoices, packing lists, bills of lading (BL and AWB), certificates of origin, foreign exchange declarations, Central Bank forms, and other documents required by the DIAN (Colombian Tax and Customs Authority) and regulatory agencies. Correct documentation prevents seizures, penalties, and legal contingencies that could disrupt your supply chain.

4. Foreign Exchange Management: We coordinate compliance with all obligations under the Colombian foreign exchange regime: international transfers for import payments, receipt of foreign currency for exports, foreign exchange declarations with the correct codes, handling of advance transfers and their legalization, management of compensation accounts, and monthly reports to the Central Bank and quarterly reports to the DIAN. Foreign exchange non-compliance can result in penalties of up to 100% of the transaction value: we prevent it.

5. Real-time tracking and traceability: We monitor the status of each operation at every point along its journey: container or air cargo position, customs status, estimated time of arrival (ETA) at the port or airport, ground transit status, and delivery confirmation. Every issue is proactively managed before it impacts your supply chain. You receive regular updates without needing to consult multiple suppliers to know the location of your merchandise.

6. Reporting and continuous optimization: We generate regular reports with operational performance indicators: transit times, costs per operation, frequency of incidents, regulatory compliance, and a comparison of routes and suppliers. This data forms the basis for the continuous improvement of your foreign trade supply chain: we identify inefficiencies, propose adjustments, and document the lessons learned from each operational cycle. BPO is not just execution; it's systematic learning applied to your operations.

Coordinated logistics.

Documentation verified.

What your company gains by outsourcing with Intradecon:

1. Fixed costs become variable: No specialized in-house staff, no proprietary systems, no dedicated infrastructure. You only pay for the operations you actually perform, with costs adjusted to your actual volume.

2. Guaranteed regulatory compliance: Colombian customs and foreign exchange regulations are constantly changing. Intradecon continuously monitors the regulations and ensures that every operation complies with current requirements.

3. Complete operation traceability: Real-time visibility of the status of each operation at every stage: maritime, air, land, and customs. No more uncertainty about the location of your merchandise.

4. Single point of contact: Eliminates managing multiple suppliers: shipping lines, carriers, customs brokers, banks, ICA (Colombian Agricultural Institute), and INVIMA (National Institute for Food and Drug Surveillance). Intradecon coordinates them all. You speak with just one.

5. Seamless scalability: As your import or export volume grows, the BPO automatically scales. You don't need to hire staff, train them, or reorganize your internal structure.

6. Data for decision-making: Regular reports with real-time metrics of your operations: costs, times, incidents, and compliance. The information you need to optimize your supply chain with a solid foundation.

Real-time tracking.

Complete traceability of the operation.

"Outsource the complex. Focus on the strategic." Certified B Corporation™